Exchanges & Shipping

 

Exchanges

Since all of our items are handmade in-house we do not offer refunds at the moment. These are our current return & exchange guidelines:

USA & Canada
Items are eligible for an exchange or store credit only if returned within 30 days of receiving the item*.

International Orders
Unfortunately because of shipping costs, international orders outside of Canada & the USA are final sale. 

*Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to goods during shipment. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Shipping

We are happy to offer FREE shipping on orders over $99 USD 🐶. All packages include tracking.

Shipping pricing and details based on your location:

Canada - $8 USD (2-8 estimated business days once dispatched)
*Due to COVID-19 packages may take longer than usual to arrive. Our partner carriers are experiencing delays that impact delivery times. Estimated delays can range from 2-14 business days.

USA - $7 USD (2-4 estimated business days once dispatched)
*Due to COVID-19 packages may take longer than usual to arrive. Our partner carriers are experiencing delays that impact delivery times. Estimated delays can range from 3-8 business days.

International - $10 USD (5 - 22 business days once dispatched)

*Due to COVID-19 packages may take longer than usual to arrive. Our partner carriers are experiencing delays that impact delivery times. Estimated delays can range from 4-75 business days.